Return and refund policy

Policy

We want you to love every product you receive from Gliméra. If for any reason you are not satisfied:

No Refund, Exchange Only Policy

Cancellation Policy:

1. Order Cancellation Within 2 Days (Not Yet Shipped):

   • Orders placed within 2 days but not yet shipped will be canceled. We appreciate your understanding.

Exchange Policy:

1. Damaged or Non-Working Items:

   • If the product arrives damaged or non-working, please send to our support team photos, videos and mention your order number and reason for return. So we can exchange it. P.s: Products must be unused, unopened, and in their original packaging otherwise it cannot be returned due to hygiene reasons.

2. Gift Voucher for Damaged Order:

• • If the customer prefers not to exchange a damaged order, we will assess the possibility of providing a gift voucher. Approval from management is required before issuing the voucher, which will then be provided to the customer.

Please note that our aim is to ensure your satisfaction, and we appreciate your cooperation in adhering to this policy. 

If you have any questions or concerns, feel free to contact us.